1. Introduction

1.1. These terms and conditions ("Terms") govern your use of Chauffeur Elite ("we," "us," "our") chauffeur services ("Services"). By booking or using our Services, you agree to comply with and be bound by these Terms.

2. Bookings

2.1. All bookings must be made through our website, email, or by phone.

2.2. Booking details must include customer name, contact information, pick-up location, destination, date, and time of service.

2.3. Bookings are subject to availability. We reserve the right to refuse any booking at our discretion.

3. Payment

3.1. Payment must be made in advance or as agreed upon in the booking confirmation.

3.2. We accept payment by bank transfer, or other methods specified at time of booking.

3.3. All fees are non-refundable unless specified in these Terms.

3.4. All prices are in GBP and currently not subject to VAT.

3.5. Quotations do not include waiting time, parking, or tolls unless specifically agreed.

3.5. Waiting time will be charged after 30 minutes at the agreed tariff rate and added to the final invoice.

4. Cancellations and Refunds

4.1. Cancellations must be made at least 24 hours in advance of the booking pick up time for a full refund.

4.2. Cancellations made within 24 hours of the scheduled pick up time will incur a cancellation fee of 100%.

4.3. No-shows or cancellations after the driver has been dispatched will not be eligible for a refund.

5. Conduct and Safety

5.1. Customers must behave in a manner that is safe and respectful to our drivers and vehicles.

5.2. Customers are responsible for any damage or soiling they cause to our vehicles. A valeting charge and an expenses of loss of time charge will apply.

5.3. We reserve the right to refuse service to anyone who poses a safety risk or engages in inappropriate behaviour.

6. Liability and Insurance

6.1. We are not responsible for any loss or damage to personal belongings during the booking. We will always check for property left in the vehicle. However, should an item be left behind we will make suitable arrangements for return or collection.

6.2. Our vehicles are insured for hire and reward passenger transport and we have appropriate public liability insurance.

6.3. Our chauffeur will take the route they consider to be the safest and most efficient according to various factors including traffic. Clients may specifically request a route, but we accept no responsibility for late arrival or delay due to a route taken against our advice.

7. Privacy and Data Protection

7.1. We collect and process personal information in accordance with applicable privacy laws. Please refer to our Privacy Policy for more information.

7.2. By using our Services, you consent to our collection, use, and storage of your personal information as described in our Privacy Policy.

7.3 For certain bookings that depend on it, we are happy to sign a NDA.

8. Dispute Resolution

8.1. In the event of a dispute, we encourage customers to contact us to resolve the issue amicably.

8.2. If a resolution cannot be reached, disputes may be subject to mediation or arbitration as specified by local laws.

8.3. In the event of a claim against Chauffeur Elite as a result of it’s performance of hire, our liability will be limited to a 100% refund. Further payments will be solely at the discretion of the company.

9. Contact Information

9.1. If you have questions or concerns about these Terms, please contact us at enquiries@chauffeurelite.co.uk